General Information
FAMBED®
CVR: DK43444875
Sct Mortens Gade 6, ground floor left
4700 Naestved
hello@fambed.com
+45 53 15 20 30
Payment & Withdrawal of Funds
The majority of Fambed’s products are made to order. Please note that we will charge your payment method before we start production of your items, typically 1-2 days after ordering.
On fambed.dk you can pay without fees using: Visa, Visa Electron, MasterCard, etc. See payment options at checkout.
Account details entered when purchasing goods are encrypted (SSL), sent to our payment processors Stripe or Clearhaus depending on payment method, and only you and the processor have access to this information.
At FAMBED® we sell products in special sizes and produce your order on demand. We charge payment when production starts and the right of return is waived for custom-made products such as family beds, fitted sheets, bed valances, and mattress toppers. However, we offer a 60-day sleep guarantee on our family beds. Read more in the section “60-Day Sleep Guarantee on Family Beds”.
Buy Now Pay Later
When paying with “buy now pay later” solutions via Anyday or Klarna, an agreement is made between you and the provider. This agreement is not the responsibility of Fambed; we merely offer the service as a convenience.
For further information, we recommend obtaining details directly from Klarna or Anyday’s websites in your country.
Shipping & Delivery
Delivery by freight carrier (family beds, extension beds, headboards)
Delivery of beds and headboards is carried out by a freight carrier who will contact you prior to delivery to ensure you are available to receive your item. Delivery time is flexible and arranged on a date of your choice within a specified time window. The bed is delivered to the kerbside, so you are responsible for carrying the bed inside.
Heavy parcel shipments (mattress toppers)
Our mattress toppers are delivered with Bring in Scandinavia, and with UPS in the rest of Europe. We only offer delivery to home addresses as the items are too large and heavy for parcel shops.
Smaller parcel shipments
Smaller parcels are delivered with Bring in Scandinavia, and with UPS in the rest of Europe. “Smaller parcels” include, among others, fitted sheets, mattress toppers, bed valances, bed legs, bed bridges, nursing lamps, mattress protectors, etc.
Delivery Time
Please allow between 4 and up to 8 weeks for delivery if your order contains a family bed, mattress topper, headboard, fitted sheets, or bed valance. Usually, we can deliver within around 4 weeks, but we allow extra time for holidays, public holidays, or unforeseen delays, so you hopefully have a positive purchase experience with us rather than us promising more than we can deliver.
If your order does not contain a family bed, mattress topper, headboard, fitted sheets, or bed valance, we usually deliver within 2-6 working days.
You will be notified with Track & Trace messages when your order is dispatched.
Delivery to countries outside the EU – customs duties and import VAT
Delivery to countries outside the EU – customs duties and import VAT
When you place an order in a FAMBED shop as a customer residing in a country outside the EU, we ship the goods without Danish VAT (0%). In return, the local customs authorities in your country will charge import VAT and, in some cases, customs duties and clearance fees before the parcel is released to you. These amounts are not included in the price on our webshop and are settled directly between you and the carrier/authorities in your country. As a consumer, you are responsible for paying these charges.
If you refuse to accept the parcel or decline to pay the customs duties and fees, the goods will be returned to us – and you will be liable for shipping, return and customs clearance costs, which will be deducted from your refund.
Indicative rates for selected non-EU countries
- United Kingdom (UK): import VAT 20% + any customs duty + carrier handling fee
- Norway: import VAT (MVA) 25% + any customs duty + carrier handling fee
- Switzerland: import VAT 8.1% + customs duty calculated by weight + carrier handling fee
- Liechtenstein: same as Switzerland (shared customs and VAT area)
- Iceland: import VAT (VSK) 24% + any customs duty + carrier handling fee
- Faroe Islands: Faroese VAT (MVG) 25% + any customs duty + clearance fee
- Greenland: Greenlandic import duties + any customs duty + clearance fee
The above is a general guide to import VAT and customs duties on beds for countries outside the EU. If you are unsure, we recommend that you check the rates that apply to your own country. You will be contacted regarding the personal information your authorities require in order to charge customs duties and VAT.
Carrying In, Assembly and Installation
Our beds are designed with a modular design so they can easily be carried in and assembled by one person and can fit through narrow stairwells, etc. (assembly time approx. 15-30 minutes). It is your responsibility as the customer to ensure that your purchased products, including bed and mattress topper, can be brought into your home.
We do not offer carrying-in, assembly, or “installation” services.
To ensure your new bed can fit into your home, you can read more about our modular design here: FAMBED’s Modular Design
Receipt of Defective Goods
If the packaging is damaged upon delivery or shows clear signs of defect, you must note this on the delivery receipt with reservations for possible damage to the contents. Then take photos of the damage and send them to hello@fambed.com with a description of the damage.
Right of Withdrawal and Returns
60-Day Sleep Guarantee on the FamBed Family Bed (not DIY)
Our FAMBED® 60-Day Sleep Guarantee is an extended service we as a company choose to offer our customers exceptionally, even though under EU law we are not obliged to offer returns, as our beds are made specifically for you on your order.
Read our terms for the 60-Day Sleep Guarantee on the FamBed Family Bed here
Other products made to order
The usual right of withdrawal you have as a customer when shopping online is waived when you order the following products:
- FAMBED® Fitted Sheets
- FAMBED® Bed Valance
- FAMBED® Mattress Topper
- FAMBED® Extension Bed
- FAMBED® Headboard
- FAMBED® Cover
The right of return is waived because these are produced to order according to your requested measurements. It is therefore not possible to cancel or return these items once production has started, which occurs 2-4 days after your order.
If you need to make changes or wish to cancel your order, please contact us as soon as possible after placing your order so we can adjust it before production begins.
Regular stock items
If your order contains one or more regular stock items, you as a consumer have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item.
You cannot cancel the purchase by refusing to accept the item without also informing us.
60-Day Sleep Guarantee on Family Beds
60-Day Sleep Guarantee on the FamBed Family Bed (not DIY)
Our FAMBED® 60-Day Sleep Guarantee is an extended service we as a company choose to offer our customers exceptionally, despite the fact that according to EU legislation we are not obliged to offer returns, as our beds are produced specifically for you upon your order.
Read our terms for the use of the 60-Day Sleep Guarantee on the FamBed Family Bed, here
Right of Complaint
When you shop with us as a consumer, the Sale of Goods Act applies. This means you have a 24-month warranty period. If your claim is justified, you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. You must make a claim within a “reasonable time” after discovering the fault. If you make a claim within two months of discovering the fault, the claim will always be considered timely. If the claim is justified, we will refund your (reasonable) shipping costs. The item must always be returned in secure packaging. Please also obtain a receipt for postage so we can reimburse your shipping costs. When returning the item, please include a detailed description of the problem.
Privacy Policy
We require the following information when you shop with us: name, address, phone number, and email address. We record and share the personal data necessary to deliver the item to you. Additionally, we cooperate with a number of other companies that store and process data. These companies process information solely on our behalf and must not use it for their own purposes. We only cooperate with data processors within the EU or countries that provide adequate protection for your data. If you believe your information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. For example, if your data is no longer necessary for the purpose for which we collected it. You can also contact us if you believe your personal data is being processed unlawfully. You can write to us at: hello@fambed.com
Complaints Procedure
If you as a consumer wish to complain about your purchase, please contact us at hello@fambed.com. If we are unable to find a solution, you can send a complaint to: Centre for Complaint Resolution Nævnenes Hus Toldboden 2 8800 Viborg www.forbrug.dk. If you reside in another EU country than Denmark, you can submit a complaint to the EU Commission’s online complaint portal here – http://ec.europa.eu/od
FAMBED®
CVR: DK43444875
Sct Mortens Gade 6, ground floor left
4700 Naestved
hello@fambed.com
+45 53 15 20 30
The majority of Fambed’s products are made to order. Please note that we will charge your payment method before we start production of your items, typically 1-2 days after ordering.
On fambed.dk you can pay without fees using: Visa, Visa Electron, MasterCard, etc. See payment options at checkout.
Account details entered when purchasing goods are encrypted (SSL), sent to our payment processors Stripe or Clearhaus depending on payment method, and only you and the processor have access to this information.
At FAMBED® we sell products in special sizes and produce your order on demand. We charge payment when production starts and the right of return is waived for custom-made products such as family beds, fitted sheets, bed valances, and mattress toppers. However, we offer a 60-day sleep guarantee on our family beds. Read more in the section “60-Day Sleep Guarantee on Family Beds”.
When paying with “buy now pay later” solutions via Anyday or Klarna, an agreement is made between you and the provider. This agreement is not the responsibility of Fambed; we merely offer the service as a convenience.
For further information, we recommend obtaining details directly from Klarna or Anyday’s websites in your country.
Delivery by freight carrier (family beds, extension beds, headboards)
Delivery of beds and headboards is carried out by a freight carrier who will contact you prior to delivery to ensure you are available to receive your item. Delivery time is flexible and arranged on a date of your choice within a specified time window. The bed is delivered to the kerbside, so you are responsible for carrying the bed inside.
Heavy parcel shipments (mattress toppers)
Our mattress toppers are delivered with Bring in Scandinavia, and with UPS in the rest of Europe. We only offer delivery to home addresses as the items are too large and heavy for parcel shops.
Smaller parcel shipments
Smaller parcels are delivered with Bring in Scandinavia, and with UPS in the rest of Europe. “Smaller parcels” include, among others, fitted sheets, mattress toppers, bed valances, bed legs, bed bridges, nursing lamps, mattress protectors, etc.
Delivery Time
Please allow between 4 and up to 8 weeks for delivery if your order contains a family bed, mattress topper, headboard, fitted sheets, or bed valance. Usually, we can deliver within around 4 weeks, but we allow extra time for holidays, public holidays, or unforeseen delays, so you hopefully have a positive purchase experience with us rather than us promising more than we can deliver.
If your order does not contain a family bed, mattress topper, headboard, fitted sheets, or bed valance, we usually deliver within 2-6 working days.
You will be notified with Track & Trace messages when your order is dispatched.
Delivery to countries outside the EU – customs duties and import VAT
When you place an order in a FAMBED shop as a customer residing in a country outside the EU, we ship the goods without Danish VAT (0%). In return, the local customs authorities in your country will charge import VAT and, in some cases, customs duties and clearance fees before the parcel is released to you. These amounts are not included in the price on our webshop and are settled directly between you and the carrier/authorities in your country. As a consumer, you are responsible for paying these charges.
If you refuse to accept the parcel or decline to pay the customs duties and fees, the goods will be returned to us – and you will be liable for shipping, return and customs clearance costs, which will be deducted from your refund.
Indicative rates for selected non-EU countries
- United Kingdom (UK): import VAT 20% + any customs duty + carrier handling fee
- Norway: import VAT (MVA) 25% + any customs duty + carrier handling fee
- Switzerland: import VAT 8.1% + customs duty calculated by weight + carrier handling fee
- Liechtenstein: same as Switzerland (shared customs and VAT area)
- Iceland: import VAT (VSK) 24% + any customs duty + carrier handling fee
- Faroe Islands: Faroese VAT (MVG) 25% + any customs duty + clearance fee
- Greenland: Greenlandic import duties + any customs duty + clearance fee
The above is a general guide to import VAT and customs duties on beds for countries outside the EU. If you are unsure, we recommend that you check the rates that apply to your own country. You will be contacted regarding the personal information your authorities require in order to charge customs duties and VAT.
Our beds are designed with a modular design so they can easily be carried in and assembled by one person and can fit through narrow stairwells, etc. (assembly time approx. 15-30 minutes). It is your responsibility as the customer to ensure that your purchased products, including bed and mattress topper, can be brought into your home.
We do not offer carrying-in, assembly, or “installation” services.
To ensure your new bed can fit into your home, you can read more about our modular design here: FAMBED’s Modular Design
If the packaging is damaged upon delivery or shows clear signs of defect, you must note this on the delivery receipt with reservations for possible damage to the contents. Then take photos of the damage and send them to hello@fambed.com with a description of the damage.
60-Day Sleep Guarantee on the FamBed Family Bed (not DIY)
Our FAMBED® 60-Day Sleep Guarantee is an extended service we as a company choose to offer our customers exceptionally, even though under EU law we are not obliged to offer returns, as our beds are made specifically for you on your order.
Read our terms for the 60-Day Sleep Guarantee on the FamBed Family Bed here
Other products made to order
The usual right of withdrawal you have as a customer when shopping online is waived when you order the following products:
- FAMBED® Fitted Sheets
- FAMBED® Bed Valance
- FAMBED® Mattress Topper
- FAMBED® Extension Bed
- FAMBED® Headboard
- FAMBED® Cover
The right of return is waived because these are produced to order according to your requested measurements. It is therefore not possible to cancel or return these items once production has started, which occurs 2-4 days after your order.
If you need to make changes or wish to cancel your order, please contact us as soon as possible after placing your order so we can adjust it before production begins.
Regular stock items
If your order contains one or more regular stock items, you as a consumer have a 14-day right of withdrawal when shopping with us. The withdrawal period expires 14 days after the day you receive your item. If you have ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item.
You cannot cancel the purchase by refusing to accept the item without also informing us.
60-Day Sleep Guarantee on the FamBed Family Bed (not DIY)
Our FAMBED® 60-Day Sleep Guarantee is an extended service we as a company choose to offer our customers exceptionally, despite the fact that according to EU legislation we are not obliged to offer returns, as our beds are produced specifically for you upon your order.
Read our terms for the use of the 60-Day Sleep Guarantee on the FamBed Family Bed, here
When you shop with us as a consumer, the Sale of Goods Act applies. This means you have a 24-month warranty period. If your claim is justified, you can either have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation. You must make a claim within a “reasonable time” after discovering the fault. If you make a claim within two months of discovering the fault, the claim will always be considered timely. If the claim is justified, we will refund your (reasonable) shipping costs. The item must always be returned in secure packaging. Please also obtain a receipt for postage so we can reimburse your shipping costs. When returning the item, please include a detailed description of the problem.
We require the following information when you shop with us: name, address, phone number, and email address. We record and share the personal data necessary to deliver the item to you. Additionally, we cooperate with a number of other companies that store and process data. These companies process information solely on our behalf and must not use it for their own purposes. We only cooperate with data processors within the EU or countries that provide adequate protection for your data. If you believe your information is inaccurate, you have the right to have it corrected. In some cases, we are obliged to delete your personal data if you request it. For example, if your data is no longer necessary for the purpose for which we collected it. You can also contact us if you believe your personal data is being processed unlawfully. You can write to us at: hello@fambed.com
If you as a consumer wish to complain about your purchase, please contact us at hello@fambed.com. If we are unable to find a solution, you can send a complaint to: Centre for Complaint Resolution Nævnenes Hus Toldboden 2 8800 Viborg www.forbrug.dk. If you reside in another EU country than Denmark, you can submit a complaint to the EU Commission’s online complaint portal here – http://ec.europa.eu/od
