Terms and conditions for shopping at Fambed.co.uk
General Information
Payment & Withdrawal of Funds
The majority of Fambed's products are made to order. Please note that we will charge your payment method before we start production of your items, typically 1-2 days after ordering.
On fambed.dk you can pay without fees using: Visa, Visa Electron, MasterCard, etc. See payment options at checkout.
Account details entered when purchasing goods are encrypted (SSL), sent to our payment processors Stripe or Clearhaus depending on payment method, and only you and the processor have access to this information.
At FAMBED® we sell products in special sizes and produce your order on demand. We charge payment when production starts and the right of return is waived for custom-made products such as family beds, fitted sheets, bed valances, and mattress toppers. However, we offer a 60-day sleep guarantee on our family beds. Read more in the section "60-Day Sleep Guarantee on Family Beds".
Buy Now Pay Later
When paying with "buy now pay later" solutions via Anyday or Klarna, an agreement is made between you and the provider. This agreement is not the responsibility of Fambed; we merely offer the service as a convenience.
For further information, we recommend obtaining details directly from Klarna or Anyday's websites in your country.
Shipping & Delivery
Delivery by freight carrier (family beds, extension beds, headboards)
Delivery of beds and headboards is carried out by a freight carrier who will contact you prior to delivery to ensure you are available to receive your item. Delivery time is flexible and arranged on a date of your choice within a specified time window. The bed is delivered to the kerbside, so you are responsible for carrying the bed inside.
Heavy parcel shipments (mattress toppers)
Our mattress toppers are delivered with Bring in Scandinavia, and with UPS in the rest of Europe. We only offer delivery to home addresses as the items are too large and heavy for parcel shops.
Smaller parcel shipments
Smaller parcels are delivered with Bring in Scandinavia, and with UPS in the rest of Europe. "Smaller parcels" include, among others, fitted sheets, mattress toppers, bed valances, bed legs, bed bridges, nursing lamps, mattress protectors, etc.
Delivery Time
Please allow between 4 and up to 8 weeks for delivery if your order contains a family bed, mattress topper, headboard, fitted sheets, or bed valance. Usually, we can deliver within around 4 weeks, but we allow extra time for holidays, public holidays, or unforeseen delays, so you hopefully have a positive purchase experience with us rather than us promising more than we can deliver.
If your order does not contain a family bed, mattress topper, headboard, fitted sheets, or bed valance, we usually deliver within 2-6 working days.You will be notified with Track & Trace messages when your order is dispatched.
Delivery to countries outside the EU – customs duties and import VAT
Delivery to countries outside the EU – customs duties and import VAT
When you place an order in a FAMBED shop as a customer residing in a country outside the EU, we ship the goods without Danish VAT (0%). In return, the local customs authorities in your country will charge import VAT and, in some cases, customs duties and clearance fees before the parcel is released to you. These amounts are not included in the price on our webshop and are settled directly between you and the carrier/authorities in your country. As a consumer, you are responsible for paying these charges.
If you refuse to accept the parcel or decline to pay the customs duties and fees, the goods will be returned to us – and you will be liable for shipping, return and customs clearance costs, which will be deducted from your refund.
Indicative rates for selected non-EU countries
- United Kingdom (UK): import VAT 20% + any customs duty + carrier handling fee
- Norway: import VAT (MVA) 25% + any customs duty + carrier handling fee
- Switzerland: import VAT 8.1% + customs duty calculated by weight + carrier handling fee
- Liechtenstein: same as Switzerland (shared customs and VAT area)
- Iceland: import VAT (VSK) 24% + any customs duty + carrier handling fee
- Faroe Islands: Faroese VAT (MVG) 25% + any customs duty + clearance fee
- Greenland: Greenlandic import duties + any customs duty + clearance fee
The above is a general guide to import VAT and customs duties on beds for countries outside the EU. If you are unsure, we recommend that you check the rates that apply to your own country. You will be contacted regarding the personal information your authorities require in order to charge customs duties and VAT.
